It’s not rocket science. Listen to your customers. Try to deliver value to them and give them the tools to share their positive experiences. When they have negative experiences, be the first to hear them, take responsibility, and “make it right”. You’ll be surprised at how many of them you can convert into advocates.
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dlayphoto reblogged this from theregoesfun and added:
Sounds like they need to read this.
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dlayphoto liked this
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theregoesfun posted this
